Non-Trading Operations Regulations

1. Scope

These Non-Trading Operations Regulations ("Regulations") govern all financial and administrative operations on the Quotex platform that are not directly related to trade execution. This includes deposits, withdrawals, identity verification, bonus programs, account management, and complaint procedures.

2. Deposits

2.1 General Provisions

• The minimum deposit amount is $10 USD or equivalent in the Client's account currency.
• Deposits are processed through third-party payment service providers authorized by the Company.
• The Company does not charge fees for deposits. However, payment providers, banks, or cryptocurrency networks may impose their own fees.
• Deposits are credited to the Client's trading account upon confirmation by the payment provider.
• The Company reserves the right to reject any deposit if the source of funds cannot be verified or if the transaction raises AML/KYC concerns.

2.2 Accepted Payment Methods

Available payment methods vary by the Client's country of residence. The Company may add or remove payment methods at any time without prior notice. Currently supported methods include:

2.3 Currency Conversion

If the deposit currency differs from the Client's account currency, the deposit will be converted at the exchange rate applied by the payment provider or the Company's banking partner. The Company is not responsible for unfavorable exchange rates or conversion fees imposed by third parties.

3. Withdrawals

3.1 General Provisions

• The minimum withdrawal amount is $10 USD or equivalent.
• Withdrawal requests are processed within 1 to 5 business days from the date of request submission.
• Identity verification (KYC) must be completed before the first withdrawal is processed.
• Withdrawals must be made to the same payment method and account used for the most recent deposit, in accordance with anti-money laundering regulations.
• If the original deposit method does not support withdrawals (e.g., certain prepaid cards), the Company may offer alternative withdrawal methods at its discretion.

3.2 Withdrawal Priority

When the Client has deposited via multiple methods, withdrawals are processed in the following order of priority:

1. Bank cards — up to the total amount deposited via cards.
2. E-wallets — up to the total amount deposited via e-wallets.
3. Cryptocurrency — for any remaining balance or if crypto was the primary deposit method.

Profits exceeding the total deposit amount may be withdrawn via any available method chosen by the Client.

3.3 Withdrawal Rejection

The Company may reject or delay a withdrawal request in the following circumstances:

• Incomplete or pending identity verification.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Active bonus with incomplete turnover requirements (bonus amount may be withheld).
• Withdrawal amount exceeds the available balance after accounting for pending trades.
• Technical issues with the payment provider.

In all cases of rejection, the Client will be notified of the reason and provided with instructions to resolve the issue.

4. Identity Verification (KYC)

4.1 Required Documents

4.2 Verification Process

• Documents must be submitted as clear, color photographs or scans in JPEG, PNG, or PDF format.
• All four corners of each document must be visible. Cropped, blurry, or edited images will be rejected.
• Verification is typically completed within 24-48 hours. During periods of high volume, processing may take up to 5 business days.
• If documents are rejected, the Client will be notified of the specific reason and may resubmit corrected documents.
• The Company may request additional documentation at any time for enhanced due diligence purposes.

5. Bonus Programs

5.1 General Terms

• Bonuses are optional promotional offers. The Client is not obligated to accept any bonus.
• Each bonus has specific terms, including a turnover requirement that must be met before bonus funds can be withdrawn.
• The standard turnover requirement is 50 times the bonus amount (50x). Specific bonuses may have different turnover requirements as specified at the time of offer.
• Turnover is calculated based on the total investment volume, regardless of trade outcomes.

5.2 Bonus Forfeiture

The Client may forfeit an active bonus at any time through the account settings. Upon forfeiture:

• The remaining bonus amount is removed from the account balance.
• Any profits derived solely from bonus funds may also be removed at the Company's discretion.
• The Client's deposited funds are not affected by bonus forfeiture.

5.3 Bonus Abuse

The Company reserves the right to cancel bonuses, reverse bonus-related profits, and/or terminate accounts if bonus abuse is detected. Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses, using risk-free strategies designed solely to meet turnover requirements, or colluding with other users.

6. Account Management

6.1 Account Closure

The Client may request account closure at any time by contacting support. Before closure, the Client must withdraw all available funds. Active bonuses with incomplete turnover will be forfeited upon closure.

6.2 Dormant Accounts

Accounts with no trading activity and no login for 12 consecutive months are classified as dormant. Dormant accounts may be subject to a monthly maintenance fee of $10 USD (or equivalent), deducted from the account balance. The Company will notify the Client via email before applying dormancy fees.

6.3 Account Suspension

The Company may suspend an account temporarily for investigation purposes if suspicious activity is detected. During suspension, the Client cannot trade or withdraw funds. The Company will make reasonable efforts to conclude investigations within 30 business days.

7. Complaint Procedures

7.1 Submitting a Complaint

Complaints should be submitted through the platform's support system with a clear description of the issue, relevant dates, trade IDs (if applicable), and supporting evidence (screenshots, transaction receipts).

7.2 Processing Timeline

• Acknowledgment: Within 5 business days of receipt.
• Investigation: The Company will investigate the complaint and gather relevant evidence.
• Response: A final response will be provided within 30 business days. Complex cases may require an extension, in which case the Client will be informed of the revised timeline.

7.3 Escalation

If the Client is not satisfied with the Company's resolution, they may escalate the matter in accordance with the dispute resolution provisions of the Service Agreement.

8. Amendments

The Company reserves the right to amend these Regulations at any time. Changes will be published on the platform and communicated via email for material changes. Continued use of the platform after publication constitutes acceptance.