1. General Provisions
This Service Agreement ("Agreement") constitutes a legally binding contract between you ("Client," "User," or "you") and ON SPOT GROUP LLC ("Company," "Quotex," "we," or "us"), a company registered at Main Street, P.O. Box 625, Charlestown, St. Kitts and Nevis.
By creating an account, accessing the platform, or using any Quotex services, you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety. If you do not agree, you must not use our services.
This Agreement supersedes all prior agreements, understandings, and representations between you and the Company regarding the use of the platform.
2. Eligibility
To use Quotex services, you must meet all of the following conditions:
- Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater.
- Have the legal capacity to enter into binding contracts under the laws of your country of residence.
- Not be a resident of a restricted jurisdiction, including but not limited to: the United States of America, Canada, Hong Kong, the European Economic Area (EEA) member states, the United Kingdom, Israel, and the Russian Federation.
- Not be subject to any sanctions, embargoes, or trade restrictions imposed by international bodies or national governments.
- Provide accurate, current, and complete information during registration and maintain the accuracy of such information.
The Company reserves the right to verify your eligibility at any time and to refuse, suspend, or terminate service if any eligibility criteria are not met.
3. Account Registration and Security
3.1 Account Creation
Each user is permitted to maintain only one account. Creating multiple accounts is strictly prohibited and may result in immediate termination of all accounts and forfeiture of balances. Accounts are non-transferable and may not be shared with, assigned to, or used by any other person.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. You agree to:
- Create a strong, unique password that is not used on other platforms.
- Enable two-factor authentication (2FA) where available.
- Notify the Company immediately upon becoming aware of any unauthorized access or suspected security breach.
- Never share your account credentials with third parties, including family members, friends, or agents.
The Company shall not be liable for any losses arising from unauthorized account access resulting from your failure to safeguard your credentials.
3.3 Identity Verification
The Company may request identity verification at any time, including but not limited to account registration, before processing withdrawals, and when suspicious activity is detected. You agree to provide requested documentation promptly. Failure to complete verification within 14 days of the request may result in account suspension.
4. Trading Conditions
4.1 Nature of Services
Quotex provides a platform for trading digital options (binary options) on various financial instruments, including but not limited to currency pairs, cryptocurrencies, commodities, and stock indices. Trading on the platform involves predicting the direction of price movement within a specified time period.
4.2 Trade Execution
Trades are executed at the price displayed on the platform at the moment of confirmation. The Company uses market data from reputable liquidity providers. Minor price discrepancies may occur due to network latency. The Company is not liable for trade outcomes resulting from data transmission delays outside its control.
4.3 Payout Rates
Payout rates for successful trades vary by asset, market conditions, and expiry time. Payout percentages are displayed on the trading interface before trade confirmation. By confirming a trade, you accept the displayed payout rate. The Company reserves the right to adjust payout rates at any time based on market conditions.
4.4 OTC (Over-the-Counter) Instruments
OTC instruments available on the platform use synthetic pricing generated by the Company's algorithms. OTC prices may differ from exchange-quoted prices. OTC trading is available 24/7, including weekends and holidays.
5. Deposits and Withdrawals
5.1 Deposits
The minimum deposit amount is $10 USD or equivalent in your account currency. Deposits are processed through third-party payment service providers. The Company does not charge deposit fees; however, payment providers may impose their own fees and currency conversion charges.
5.2 Withdrawals
Withdrawal requests are processed within 1 to 5 business days. Withdrawals must be made to the same payment method used for deposits, in accordance with anti-money laundering regulations. The minimum withdrawal amount is $10 USD. Identity verification must be completed before the first withdrawal is processed.
5.3 Bonus Terms
Deposit bonuses, when accepted, are subject to turnover requirements. Bonus funds cannot be withdrawn until the applicable turnover has been completed. You may forfeit a bonus at any time, but doing so will also remove the bonus amount from your balance. Specific bonus terms are displayed at the time the bonus is offered.
6. Prohibited Activities
The following activities are strictly prohibited and may result in immediate account termination, balance forfeiture, and/or legal action:
- Providing false, misleading, or fraudulent information during registration or verification.
- Using automated trading software, bots, scripts, or exploits to manipulate the platform or gain unfair advantage.
- Exploiting technical errors, pricing glitches, or system vulnerabilities.
- Money laundering, terrorist financing, or using the platform for any illegal purpose.
- Opening multiple accounts or allowing third parties to use your account.
- Engaging in coordinated trading with other users to exploit the platform.
- Using VPNs or proxy servers to circumvent geographic restrictions.
- Chargebacks or fraudulent payment disputes for legitimate transactions.
- Reverse engineering, decompiling, or attempting to extract the source code of the platform.
7. Risk Disclosure
Trading digital options involves substantial risk and is not suitable for all investors. You acknowledge and accept that:
- You may lose some or all of your invested capital. You should only trade with money you can afford to lose.
- Past performance is not indicative of future results.
- The value of financial instruments can fluctuate rapidly due to market conditions, economic events, and geopolitical factors.
- OTC instruments carry additional risks as pricing is determined by the Company's algorithms.
- Trading on margin or with leverage, where available, amplifies both potential gains and losses.
- The Company does not provide investment advice. All trading decisions are made solely at your discretion and risk.
8. Intellectual Property
All content on the Quotex platform — including but not limited to text, graphics, logos, icons, images, software, and the platform interface — is the property of ON SPOT GROUP LLC or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written consent.
9. Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for:
- Trading losses, regardless of cause, including but not limited to market volatility, technical failures, or user error.
- Indirect, incidental, consequential, special, or punitive damages.
- Loss of profits, data, business opportunities, or goodwill.
- Service interruptions caused by force majeure events, including but not limited to natural disasters, wars, pandemics, cyber attacks, or government actions.
- Actions of third-party service providers, including payment processors and data providers.
The Company's total aggregate liability shall not exceed the amount of your net deposits over the preceding 12-month period.
10. Dispute Resolution
Any disputes arising from or related to this Agreement shall first be addressed through the Company's internal complaint resolution procedure. Complaints should be submitted via the support system on the platform. The Company will acknowledge receipt within 5 business days and provide a final response within 30 business days.
If a dispute cannot be resolved internally, it shall be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC), with the seat of arbitration in Charlestown, St. Kitts and Nevis. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding.
11. Termination
Either party may terminate this Agreement at any time. You may close your account by submitting a request through the support system after withdrawing all available funds. The Company may terminate your account immediately for breach of this Agreement, fraudulent activity, or regulatory requirements. Upon termination, any remaining balance (excluding bonus funds subject to incomplete turnover) will be returned to you via your original deposit method.
12. Amendments
The Company reserves the right to amend this Agreement at any time. Material changes will be communicated via email and/or platform notification at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms. If you disagree with any changes, you must close your account before the effective date.
13. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of St. Kitts and Nevis, without regard to its conflict of law provisions.
14. Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact
For questions regarding this Agreement, contact ON SPOT GROUP LLC at Main Street, P.O. Box 625, Charlestown, St. Kitts and Nevis, or through the platform's support system.
