Payment policy summary
This is our plain-language summary of how deposits and withdrawals typically work, written to help you understand the rules before you fund an account. It is not the platform's official policy — always read that on the official site.
This page is an independent summary for education, not the official Quotex payment policy and not legal advice. The authoritative terms live on the official platform and can change; read them there before you deposit.
Payment ownership
Funds should move only between accounts in your own name. Depositing with a third party's card or wallet is the most common reason a later withdrawal is blocked at verification. Treat "your money, your method" as the core rule of payments here.
Methods and currency
Available methods — cards, e-wallets and often crypto — depend on your country, and the account currency affects conversion costs. Aligning your funding method with your account currency avoids paying a conversion spread on the way in and again on the way out. See the fees guide for the cost detail.
Processing and the same-method rule
Deposits are usually quick; withdrawals are processed after verification and generally return to the original method (the same-method rule). Timing depends on method, verification status and review load. No honest source can promise an exact payout speed.
Refunds, reversals and bonuses
Trading outcomes are not refundable — a losing trade is a realised loss, not a payment error. Initiating a chargeback against a legitimate deposit can lead to account restrictions. Bonuses claimed via a promo code may attach turnover conditions that affect what you can withdraw.
Verification and records
Expect identity verification before a first withdrawal, and keep your own records of deposits and payouts. Completing KYC early is the simplest way to keep payouts smooth.
Where to find the official policy
For the binding rules, read the payment and withdrawal terms published on the official Quotex platform. If anything here differs from the official document, the official document governs.